Privacy Policy

Effective Date: April 13, 2022

This Privacy Policy gives you information about how Vast Conference (collectively, “Vast”, “we”, “us”, or “our”) collects and processes your personal data when you use Vast Conference services (“Services”), including any data you may provide through the Vast Conference platform and on our websites or applications. It also includes information about your rights, including your right to object to certain types of processing we carry out.

By registering for, downloading, or using our services, you accept this Privacy Policy, which is part of our Terms of Service. We may modify this Privacy Policy from time to time. We will post any modified version of our Privacy Policy at https://www.conferencecalling.com/privacy. If we change the Privacy Policy in a way that materially lessens our commitments to you, we will provide notice to registered users by email or other methods.

We do not resell or rent your personal information to third party marketers

Section I: Information We Collect

a) User-provided Information: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, other information (“Personal Information”). We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services. While using the Vast Conference mobile applications, you may be prompted to share you contact list.  We collect this information to enable certain functionality with the mobile applications.

b) Automatically Collected Information: We automatically collect certain types of data when you use our services, regardless of whether you have an account. This data includes your IP address, technical information about your device (e.g., browser type, operating system, basic device information), the web page you visited or search query you entered before reaching us, and your activities. We may track your activities using cookies and similar technologies. By using our services, you agree to our use of these methods as set forth in our Cookie Policy.

c) Third Party Information: We may obtain information, including personal information, from third parties and sources other than the Vast Conference, such as social media or social network platforms for which you have explicitly connected to the Service (e.g., information from YouTube using YouTube API Services, Twitch, Youtube, or any other platform the Service connects with). When you access the Service through social media or social networks you are authorizing us to collect, store and use such information and content in accordance with this Privacy Policy. We may also obtain information from third parties such as social media or social network platforms regarding your use of such services, including information about your use of the content you choose to broadcast through the Service. Please refer to privacy policy of the social media or social network platforms you use with Service (for example to Google Privacy Policy, located at http://www.google.com/policies/privacy, for YouTube). If we combine or associate information from other sources with personal information that we collect through the Service, we will treat the combined information as personal information in accordance with this Privacy Policy.

Section II: How We Use Your Information

a) Use Purposes: We may use your data for the following purposes:

i) Identification and authentication: We use your data to verify you when you access your account;

ii) Operating our services: We use your data to provide our services, process and fulfill orders, provide customer support, and to otherwise comply with our contractual obligations to you. We (and/or our third-party vendors) use your financial information to process purchases made by you and to pay you amounts you have earned;  If you consent to allow Vast mobile applications to access the contact list on your phone, Vast uses this information only to operate certain features of the conferencing application.

iii) Communicating with you: We use your data when we communicate with you (e.g., when we respond to a customer support or other inquiry).
Improving our services: We use your data to understand how our services are being used and how we can improve them. In general, we analyze aggregated data, rather than specific user data. We may, however, need to analyze a specific case to address a specific problem (e.g., a bug that affects only a few accounts);

iv) Customizing your experience: We use your data to personalize the service to you. This may include remembering your preferences for language or volume or timezone;

v) Exercising our rights: Where reasonably necessary, we use your data to exercise our legal rights and prevent abuse of our service. For example, we may use your data to detect and prevent fraud, spam, or content that violates our Terms of Service;

vi) Legal compliance: We use your data where we are legally required to do so. For example, we may need to gather your data to respond to a subpoena or court order;

vii) Protecting your information: Where appropriate, we may anonymize, backup, and delete certain data;

b) Business Purpose: Whenever we process your data for one of these purposes, we have determined that one or more of the following lawful bases apply:

i) Performance of a contract;
ii) Legitimate commercial interest;
iii) Compliance with a legal obligation; or
iv) Consent

Section III: When We Disclose Your Data

We share data with third parties as follows:
a) As you instruct: We may make your profile and content available to others as you instruct in using our services. We may share your data with persons to whom you have granted account-level access.

b) With your consent: We may share your data with third parties where we have obtained your express consent to do so.

c) Authorized vendors: We may share your data with third-party vendors that help us operate our services, process orders, and comply with your instructions and our contractual obligations. This includes payment processors, content delivery networks (CDNs), cloud-based hosting services, monitoring services, email service providers, quality assurance and testing vendors, fraud and abuse prevention vendors, customer relations management (CRM) vendors, and shipment vendors.

c) Analytics: We may share your data with analytics providers which help us understand how customers are using our services. We may also share identifying analytics information with the hosts of events you attend.

d) Affiliates and advisors: We may share your data with our auditors and advisors for planning, financial reporting, accounting, auditing, tax filings, and legal compliance. We may share your data with our affiliates to the extent necessary to provide you with the services ordered.

e) Certain legal situations: We may share your data where we believe disclosure is necessary to comply with a legal obligation or in connection with a corporate transaction.

f) Aggregated or anonymized information: We may publicly disclose non-personal aggregated or anonymized information such as our number of visitors and registered users.

We use reasonable efforts to vet vendors for their privacy and data security practices. We require that such vendors agree to protect the data we share.

Section IV: Data Retention

We retain your data for as long as you have an account. When you close an account, we will delete its content. We may retain logs of automatically collected information (for internal analytics and security purposes); your email address; your tax information; communications with you; and your transactional information (for auditing, tax, and financial purposes). When we no longer have a business reason for retaining data, we will delete or anonymize it.

We retain deleted content on our servers for a short period in case you wish to reverse deletion. Once we delete content, we may not be able to recover it. If you have previously made content public, the content may be discoverable in a search engine’s cache for a time. We have no control over search engines; however, we will, upon request, send a request for deletion to major search engines.
If we receive legal process pertaining to your account, we will retain your data for as long as we in good faith believe is necessary to comply with the legal process. Similarly, if we believe that your account has been involved in wrongdoing, we may preserve your data to defend or assert our rights.

Section V: Security

We use physical, technical, and organizational security measures to safeguard your data from unauthorized or accidental disclosure. Despite these efforts, no information system can be 100% secure, so we cannot guarantee the absolute security of your information. Users also have a role to play in keeping their data safe. We encourage you to use a unique and hard-to-guess password for your account and to not share it with others. You should only grant access rights to people who you know and trust, and, even then, you should be careful in granting all access rights. You should monitor your account regularly. If you believe that someone has gained access to your account without your permission, please contact us immediately so that we can investigate.

Section VI: Legal Disclosure

We may disclose your data in response to official requests (e.g., court orders, subpoenas, search warrants, national security requests, etc.) (“requests”) that we receive from government authorities or parties to legal proceedings.
We handle U.S. requests in accordance with U.S. law. If the request originates from a foreign jurisdiction, we will typically disclose information where we in good faith believe that disclosure is permitted by both U.S. law and local law. In all cases, we may raise or waive any legal objection or right available to us, in our sole discretion.

We may disclose user data in situations involving legal claims against us or one of our users. If you submit a Digital Millennium Copyright Act (DMCA) or other takedown notice, we may share that notice with the affected user. If you challenge such a notice, we may share your response with the complainant.
We may share your data with potential transaction partners, advisors, and others in the event our company is, in whole or part, acquired by a third party. In such case, we will use reasonable efforts to require the acquiring entity to comply with this Privacy Policy.

Section VII: Your Privacy Choices

We enable you to make numerous choices about your data:

a) You may choose not to provide us with certain information. For example, you may choose not to create an account or not to provide optional account information.

b) You may change or correct information voluntarily submitted to us. We encourage you to keep your data current by viewing your settings page.

c) You may opt out of receiving commercial emails from us.

d) You may limit the use of cookies. See our Cookie Policy for options.

e) You may backup your content.

f) You may close your account (which will delete all content) or delete certain content.

Section VIII: Communications from Us

If you create an account, you may receive commercial emails from us. This includes newsletters and offers. You may always opt out from receiving commercial messages in your account settings. Please note that any opt-out request may take several days to process and you will continue to receive transactional emails from us (e.g., emails confirming transactions and/or providing information about your account).

Section IX: Your Responsibilities

You may receive other people’s data in using our service. If you receive information from other users, you must process that information in compliance with your published privacy policy and all applicable laws, including those concerning privacy, data security, and online marketing.

Section X: International Data Transfers and Certain User Rights

a) Location of Data: Vast Conference is based in the United States. We provide services globally using computer systems, servers, and databases located in the U.S. and other countries. When you use our services from outside of the U.S., your information may be transferred to and processed in the U.S.. Please note that U.S. data and privacy laws may not be as comprehensive as those in your country.

b) GDPR (EEA and UK Users): This section applies only to natural persons residing in the European Economic Area and the United Kingdom (for the purpose of this section only, “you” or “your” shall be limited accordingly). It is Vast Conference’s policy to comply with the EEA’s General Data Protection Regulation (GDPR). In accordance with the GDPR, we may transfer your personal information from your home country to the U.S. (or other countries) based upon the following legal bases:

• Legitimate business interests: We could not provide our services or comply with our legal obligations without transferring your personal information to the U.S.
• Our use of Standard Contractual Clauses (also known as “Model Clauses”) where appropriate.

You have the right to: opt out of non-essential cookies (see our Cookie Policy); access, correct, delete, restrict, or object to our use of your personal information; be forgotten; port your data; and withdraw consents. We enable exercise of these rights primarily through our services (which we reserve the right to modify). For example, we allow users to change their information, download their videos, and close their accounts. We also fulfill our obligations in response to direct requests. We will endeavor to process requests within one month. Please note that we may not be able to comply with requests to the extent that they would cause us to violate any law or infringe any other person’s rights. We reserve the right to request appropriate identification. We will process requests free of charge unless they would impose an unreasonable cost on us.

If you have a request, complaint or inquiry, please contact us at privacy@vastconference.com. We are committed to working with you to obtain a fair resolution of any issue. You also have the right to file a complaint with the supervisory data protection authority of your jurisdiction.

c) California Users: Under California’s “Shine the Light” law, California residents have the right to opt out of disclosing information to third parties for the purpose of allowing such third parties to directly market their products and services. At this time, we do not engage in this type of disclosure.

Under the California Consumer Privacy Act (“CCPA”), California consumers have the following rights, which can be exercised directly or in certain cases, through an authorized agent:

i) Right to Know: You have the right to request information about the categories and sources of personal information we collect, our purposes for collecting the information, and the types of third parties that receive that information. In addition, you have the right to request a copy of your personal information. To exercise this right once per 12-month period by contacting us at privacy@vastconference.com.

ii) Right to Delete: You have the right to request that we delete some or all of the personal information that we have about you. Deleting all data will typically require the deletion of your account, along with all content. Notwithstanding the foregoing, we may retain information to provide services you have ordered, complete transactions, honor opt-outs, prevent fraud, spam, and other abuse, comply with our legal obligations, cooperate with law enforcement, and to exercise and defend our rights. You may exercise your right to delete period by contacting us at privacy@vastconference.com.

iii) Do Not Sell. You have the right to opt out of the sale of your personal information, and to request information about whether we have sold your personal information in the past 12 months. When you use our services, we may share your personal information with advertising partners in a way that may constitute a sale under the CCPA. You may opt out via the link provided on the relevant page or app. If we do not provide an opt-out mechanism, it is because we do not believe in good faith that your personal information is being sold.

iv) Non-Discrimination: We won’t discriminate against you because you exercise any rights herein.
To exercise your rights to know and delete, we must be able to verify your identity as the owner of the Vast Conference account you are inquiring about. We may not be able to fulfill your request until we can do so. In general, we verify identity by confirming that you are the owner of the email address associated with the account. An authorized agent submitting a request on your behalf must also have access to the email address associated with the account, along with sufficient evidence that you have authorized that person to submit the request on your behalf. Although you need not have a Vast Conference account to submit a request, we may not be able to locate certain information to process your request if you don’t have one.

d) Nevada Users: Nevada residents have the right to opt out of the sale of certain “covered information” collected by operators of websites or online services. We currently do not sell covered information, as “sale” is defined by such law, and we don’t have plans to sell this information. However, if you would like to be notified if we decide in the future to sell personal information covered by the Act, you can provide us with your name and email address period by contacting us at privacy@vastconference.com. You are responsible for updating any change in your email address by the same method and we are not obligated to cross-reference other emails you may have otherwise provided us for other purposes. We will maintain this information and contact you if our plans change. At that time, we will create a process for verifying your identity and providing an opportunity to verified consumers to complete their opt-out. Please become familiar with our data practices as set forth in this Privacy Policy. We may share your data as explained in this Privacy Policy, such as to enhance your experiences and our services, and those activities will be unaffected by a Nevada do not sell request.

Section XI: How to Contact Us

For any questions, inquiries, or complaints relating to your privacy, please contact us at privacy@vastconference.com.